Welcome to Aqua Shop’s FAQ section! We’ve compiled answers to the most common questions about our swimming equipment, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always ready to help.
đ Products & Ordering
What types of swimming equipment do you offer?
We specialize in high-performance swimming gear for all ages and skill levels. Our product range includes:
- Competition swimwear (race suits for males, females, and juniors)
- Wetsuits (Blueseventy, Fullsuit Wetsuits)
- Training equipment (DMC FINS, drag suits, hip rotation tools)
- Accessories (ear plugs, nose clips, electronics)
- Youth and junior swimming gear
- Specialized goggles for competition and training
Do you offer products for competitive swimmers?
Absolutely! We cater specifically to competitive swimmers with our performance-focused product lines including race suits, wetsuits from premium brands like Blueseventy, and specialized training equipment designed to enhance performance in the water.
What age groups do your products cater to?
We offer swimming equipment for all age groups:
- Kids and Juniors: Specialized gear for young swimmers
- Teens and Adults: Full range of competition and training equipment
- All fitness levels from beginner to elite competitive swimmers
đ Shipping & Delivery
What are your shipping options and costs?
We offer two main shipping methods:
- Standard Shipping – $12.95
Carriers: DHL or FedEx
Delivery Time: 10-15 business days after dispatch
Includes tracking and reliable service - Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch
Minimum Order: $50 or more
How long does order processing take?
All orders are processed within 1-2 business days from our warehouse. During peak season or major swimming competitions, processing times may vary slightly. You’ll receive a confirmation email with tracking information once your order ships.
Do you ship internationally?
Yes, we proudly ship worldwide to swimming enthusiasts across the globe! However, please note that delivery to some Asian countries and select remote locations may not be available. Contact our customer service team if you have questions about delivery to your specific location.
Which shipping option is best for urgent orders?
For competitive swimmers who need their gear quickly, we recommend our Standard Shipping option via DHL or FedEx, which typically delivers within 10-15 business days after dispatch.
đŗ Payments & Billing
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.
âŠī¸ Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original condition with tags attached. Please contact our customer service team to initiate a return and receive instructions.
Do you offer exchanges?
Yes, we offer exchanges for items in original condition. Contact our customer service team within 15 days of receiving your order to arrange an exchange for a different size or product.
What if I receive a damaged or incorrect item?
If you receive a damaged item or the wrong product, please contact us immediately at [email protected]. We’ll arrange for a replacement or return at no additional cost to you.
đĨ Customer Service
How can I contact customer service?
Our customer service team is available to assist you with any questions or concerns. You can reach us at:
Email: [email protected]
Response Time: Within 24 hours during business days
Response Time: Within 24 hours during business days
What is your company address?
Aqua Shop
2036 Byers Lane
Sacramento, US 95814
2036 Byers Lane
Sacramento, US 95814
đ About Aqua Shop
How long has Aqua Shop been in business?
We’ve been delivering swimming excellence for 30 years! Our experience in the swimming industry ensures we understand the needs of competitive swimmers, fitness enthusiasts, and families alike.
What makes Aqua Shop different from other swimming equipment retailers?
Our focus on high-performance gear, combined with our specialized knowledge of competitive swimming needs, sets us apart. We carefully select products that enhance performance and durability in the water, backed by reliable global shipping and three decades of industry experience.
Still have questions? Don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you get the perfect swimming equipment for your needs!
Thank you for choosing Aqua Shop – where we’ve been delivering swimming excellence for 30 years!