Privacy Policy

Last Updated: December 2023

At Aqua Shop, we take your privacy as seriously as we take swimming performance. With 30 years of experience serving the global swimming community, we understand the importance of protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit swimmingequipments.com.

1. Information We Collect

As a trusted provider of high-performance swimming equipment, we collect only necessary information to serve our competitive swimmers and fitness enthusiasts:

• Personal Identification Information: Name, email address, shipping address, and contact details
• Payment Information: Credit card details processed securely through our payment gateways (we never store full payment data)
• Technical Data: IP address, browser type, device information, and browsing behavior
• Order History: Products purchased, sizes, and preferences to enhance your shopping experience
• Communication Records: Correspondence with our customer service team

2. How We Use Your Information

We use your data to provide the seamless shopping experience competitive swimmers deserve:

• Process orders and deliver swimming equipment worldwide (excluding some Asian countries and remote locations)
• Provide customer support and respond to inquiries about our products
• Send order confirmations and shipping notifications
• Improve our website and product offerings based on customer preferences
• Prevent fraud and ensure payment security
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

• Payment Processors: We share payment information with secure partners like PayPal and credit card processors to complete transactions
• Shipping Carriers: We provide address information to trusted shipping partners for order delivery
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Service Providers: We work with trusted companies that help operate our website and business, all bound by confidentiality agreements

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like swimming performance is yours:

• Industry-Standard Encryption: All data is protected with advanced SSL encryption
• Secure Payment Gateways: We partner with trusted payment processors that meet global security standards
• Limited Data Retention: We keep personal information only as long as necessary for business purposes
• No Payment Data Storage: We never store sensitive payment information on our servers
• Global Compliance: We adhere to international data protection standards

5. Your Rights and Choices

As our valued customer, you have control over your information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for website functionality and secure payment processing
• Analytical Cookies: Help us understand how swimmers use our site to improve our offerings
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookie settings through your browser, though this may affect website functionality.

7. International Data Transfers

As we serve swimmers worldwide (excluding some Asian countries and remote locations), your data may be processed in different jurisdictions. We ensure all data transfers comply with applicable privacy laws and maintain the same level of protection described in this policy.

8. Children’s Privacy

While we offer kids and junior swimming equipment, we do not knowingly collect personal information from children under 16 without parental consent. Our “Kids Swimming Equipment” and “Junior” categories are designed for parents and guardians to shop for young swimmers.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or email. We encourage competitive swimmers to review this policy periodically.

10. Contact Us

Aqua Shop – Delivering Swimming Excellence for 30 Years